The Funnel Method: Guiding Conversation Like a Pro

By Jon Rappa

The funnel method is a communication technique that can guide your investigative interview from broad topics to specific details. Think of your conversation as a funnel—starting wide with open-ended questions that allow the other person to share their uninterrupted version of what happened.

 This structured approach moves from open-ended questions to specific ones, ensuring you get the full story without interrupting or derailing the speaker. Let’s dive in and have a little fun along the way.

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Free Recall: The Art of Shutting Up and Letting Them Talk

Picture this: You ask, “Tell me everything from the beginning,” and then…you zip it. Free recall is all about open-ended questions that let the interviewee unload their unfiltered story. Think of yourself as a supportive friend, nodding, listening, and resisting the urge to interject with, “Wait, was the guy wearing a hat?” Save that for later.

Encourage the flow with prompts like, “What happened next?” or a well-timed, “Keep going.” Just don’t interrupt. Interrupting is like hitting pause on a playlist—it kills the vibe and risks skipping over critical details. Your job is to stay quiet and let them do their thing.

If you’re tempted to clarify something mid-story, hold off. You’ll have your moment during the probing phase. For now, embrace the silence, let them vent, and mentally file away any “Wait, what?” moments for later.

Probing Questions: Now We’re Getting Somewhere

Once the speaker finishes their story, it’s time to probe—but not like an alien abduction, okay? Probing questions are for clarifying and digging deeper into the juicy bits. Let’s say they mentioned the suspect acting “off.” You might ask, “Earlier, you mentioned his behavior was off. Can you describe that in more detail?”

The key here is timing. Probing too early can derail the narrative faster than a toddler on a sugar rush. But when done right, probing bridges the gap between the big picture and the finer details. It’s like fine-tuning a radio signal until everything comes in loud and clear.

Specific and Direct Questions: The Grand Finale

Finally, we narrow the funnel to specific, yes-or-no questions to lock in the critical details. This is where you whip out, “Did you see who was driving the car?” or “Was the suspect wearing glasses?” Think of it as putting the puzzle pieces into place.

At this stage, summarizing is your best friend. Repeat back what you’ve heard, like, “Just to confirm, you saw the suspect approach the car but didn’t see him get in—correct?” Not only does this show you’ve been paying attention, but it also gives the speaker a chance to fill in any gaps or correct misunderstandings.

Why the Funnel Method Works (And Why It’s Kind of Awesome)

By starting broad, probing thoughtfully, and finishing strong with specific questions, you’re not just gathering information; you’re obtaining more details than you would have otherwise and gaining the trust of the interviewee because you genuinely want to hear what they have to say.

And hey, it might take a little extra time—maybe longer than your typical police interview—but the results are absolutely worth it. Whether you’re talking to a witness, a victim, or even a suspect, the funnel method helps you capture the whole story without skipping a beat. Plus, it makes you look like a conversational Jedi. Total win-win!

If you’re looking to sharpen your interview and interrogation skills, consider taking a specialized class. Companies like Advanced Police Concepts offer training across the United States, catering to everyone from seasoned investigators to patrol officers.