Communication Skills Every FTO Should Teach By Jon Rappa Most officers graduate the academy with just enough training to survive a conversation — not enough to own it. But in policing, communication isn’t a soft skill — it’s a tactical one. Whether you’re on patrol, in investigations, or training the next generation of officers, here are five interviewing skills every cop needs to master — and why Field...

Building Trust with the F-Word In any investigative interview, it is essential to build rapport with the victim, witness, or suspect.  This video blog will explain a great method for building connection, using the F-word (it’s not what you think).

The Funnel Method for Police Interviews By Jon Rappa The funnel method is a communication technique that can guide your investigative interview from broad topics to specific details. Think of your conversation as a funnel—starting wide with open-ended questions that allow the other person to share their uninterrupted version of what happened.  This structured approach moves from open-ended questions to specific ones, ensuring you get the full story...